A study by the health policy advisory unit 32 using focus groups and factor analysis suggested that patient satisfaction is chiefly related to six dimensions of care : medical care and information ; physical facilities ; non - tangible environment ; quantity of food ; nursing care ; and visiting arrangements 健康政策谘询单位the health policy advisory unit 1989 32的研究，采用焦点群组和因素分析focus groups and factor analysis的结果，认为病人满意度与治疗的六个面向有关：医疗照护和资讯复健设备不明确的环境食物的份量护理照护与看诊的安排。
